Rates

• Special internet rates are only valid if you book through www.thetrawanganresort.com. Rates quoted are in IDR.
• Tax and service charge is included in the prices.
• The prices indicated are per room, for the number of people and the date(s) selected previously, unless otherwise specified

Additional services

• (Additional person, airport transfer, extra bed, etc) are optional, unless specifically selected as part of this booking.
• Room Rates are inclusive of in-room wireless internet access and daily breakfast for 2 (two) adults. Unless otherwise specified (packages).
• Special group rates are available, please contact booking@thetrawanganresorts.com (Please note that group rate are indicated for a reservation of minimum of 8 rooms per period Rates may change without prior notice)

Additional charges

Extra bed will be charged for the 3rd person. Please note that maximum of extra bed is one in each room.

Note: In accordance to Indonesian government regulations, payments in foreign currency will be charged in Indonesian Rupiah (IDR) at the prevailing exchange rate at the time of the transaction.

Reservation

Online reservation is recommended. It is the fastest & safest way for the following reasons:

• It gives you instant confirmation
• The booking engine uses Secure Socket Layer (SSL) technology to encrypt all information.
• All reservation inquiry will be replied within 2 working days

Amend of Reservation

• Reservation can be changed with prior notice
• Confirmation of changed reservation is subject to room availability.

Guarantee

• A non-refundable deposit of 1 night will be charged to the credit card provided at time of booking. Rooms are held until hotel checkout time the day following arrival. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.
• Credit card used to make a reservation should be valid for the entire stay. Please present the credit card used to make this reservation upon check-in at the hotel. Please note: If you are booking on behalf of someone else, Bali Mandira Beach Resort & Spa will contact you to arrange a third party billing.
• Accepted credit cards: Visa and Master Card. We will confidentially use the information for further processing.
• Deposit could be also transferred to The Trawangan Resort with copy of payment document to be emailed to our reservation section.

Check in and Checkout Time

Check-in time is 14:00

Checkout is at 12:00 noon

Early check-in depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve or check in the room in advance.

Late Checkout Policy

• Late checkout is subject to availability. Additional charge applies as follows
• Late checkout until 6 pm: 50% from the rate of the suite/villa applies on the day
• Late checkout until 10 pm: 100% from the rate of the suite/villa applies on the day
• Hospitality Lounge is provided for early check-in and late check-out guests

Cancellation and No-Show

• The cancellation policy is based on the rates & promotion you choose at the time of the reservation and in the confirmation letter. If you are not arriving at the resort on the booked arrival date and also did not cancel the reservation (No Show), the cancellation policy will apply.
• For any cancellation made before rates & promotion’s cancellation policy, the resort will refund your deposit. If deposit charged to credit card, refund will be made in the form of a credit entry to your card account only. Refund process will take approximately 14 working days. Please note that all refunds are subject to administration fee of 3.5% of the amount to be refunded.

Children Policy

• Children age is from 2 – 12 year old.
• Maximum number of children sharing room with parents are two in Deluxe Triple and Deluxe Seaview Room (extra bed charged applied); and one child in Deluxe Pool View, charge for other rooms will be applied if extra bed used.
• Baby cots are available at no cost.
• Please notify our reservation agent in advance.
• Babysitting service is available at additional cost. Please notify our reservation department in advance

Hotel Activities

Some of Hotel’s facilities and activities are free of charge and some of them chargeable. Please feel free to double check or contact us to avoid misperception.

Damage of Hotel Property

Hotel will charge the guest for the cost of rectifying or replacing the damage, which has been caused by the deliberate, negligent acts of guest to the hotel’s property.

Alcohol Policy

• Alcoholic beverages are only served to those above 18 years old
• Corkage fee applies for alcoholic drink from outside the resort

Connecting Room Policy

Connecting for Deluxe Room is not guaranteed and based on availability upon check-in

Pet Policy

Pets are not allowed